Customer Support
Frequently asked and answers
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Are there any other additional costs? | |
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There is no installation or monthly fee. The packages we offer are for sending SMS messages only. |
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BlackBerry Desktop Manager and Device Software Download site | |
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Please visit this site to download: https://www.blackberry.com/Downloads/entry.do?code=850AF92F8D9903E7A4E0559A98ECC857 |
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Can a 3G USB High Speed Modem be used to send and receive SMS messages? | |
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Yes because the program used with a 3G USB High Speed Modem can be used to send and receive SMS messages as well. |
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Can both BlackBerry Enterprise and BlackBerry Internet services be used to send and receive e-mails from the same BlackBerry devices? | |
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Yes. Users need to set up their e-mail accounts on their BlackBerry devices separately. |
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Can I do jailbreak device iPhone? | |
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The warranty does not cover equipment TrueMove jailbreak iPhone |
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Can users create a new e-mail account using BlackBerry Internet Service? | |
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Yes. Users can create a new email account: username@truemove.blackberry.net |
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Can users use their BlackBerry devices when travelling abroad? | |
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When travelling abroad, BlackBerry users can use their Blackberry Devices via GPRS roaming network covering more than 190 countries worldwide. TrueMove in corporation with Conexus Alliance also offers a special promotion allowing TrueMove customers to be able to use their BlackBerry with 399Baht/Day unlimited data plan within 10 countries in Conexus Alliance group. |
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Can we use Fixed wireless Terminal or Trunk to make international calls? | |
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Yes, but you need to activate IDD006 service first. Then you can dial make international calls by dialing 006. |
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Do users have to register with Conexus Unlimited Roaming service before the service is enabled? | |
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There is no need for users to register. Your devices will be automatically registered when subscribing to a Data Roaming Service. |
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Does a software need to be installed on a PC or notebook in order to track the vehicles? | |
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No software or program is needed. You can track the location of your vehicles via web browser anywhere any time. |